FAQ: Frequently asked Questions

After a successful online registration in the start programme, the software can be used offline or without a new licence check for 30 days. If, due to the structure of your company network, it is not possible to connect to our server, you can alternatively download a file via the browser which allows the software to be used offline for the next 30 days. In this case, the software must be updated manually.

For the real-time keying function of Cinector STAGE in front of a green background (“greenscreen keying”), you need a laptop or PC with a powerful graphics card. You also need a USB camera or another camera connected via an appropriate adapter, an uniformly monochrome background (e.g. a green screen), and a microphone or headset. We recommend additional lighting via 2-3 studio lights.

Depending on your needs, we will put together all or part of the technical equipment and advise you on the selection.

If you want to use Cinector STAGE for a live presentation, you need a meeting software or a streaming client (usually communication software such as MS Teams, Zoom, Skype or similar, or dedicated software for web seminars) that can broadcast your screen. For live broadcasting, simply switch Cinector STAGE to playback or full screen mode and use the streaming software to share the screen.

Please note that Cinector STAGE itself does not stream.

No. Your data will remain on your computer.

Cinector STAGE is a download software for Windows PCs. The programme and your data are stored locally on your PC. This ensures the security of your data and you can use sensitive material in your projects without hesitation.

Cinector STAGE creates videos in MP4 format. This means that your videos can be played by all employees on all end devices such as PCs, tablets and smartphones and can be uploaded without any problems to video platforms such as YouTube or Vimeo and to your video or learning management system. Accordingly, there is no restriction on how many employees can view your videos.

You can also export your project as a series of images in JPG or PNG format. This creates individual images of the most important parts of the project – optionally in 4K UHD or 8K.

Alternatively, you can also have these image series automatically combined into a PDF file.

No. We equip one greenscreen studio with one software licence each. Several user accounts (personal logins) can be purchased per studio, so that projects can also be prepared by your staff outside the studio. This means that any number of people can be in front of the camera per studio licence.

Cinector STAGE is a licence software which is automatically extended by the booked licence period if the licence is not cancelled with a notice period of one month to the end of the licence period.

The cancellation must be made in writing.

Even after your licence has been cancelled, videos that have already been created can continue to be used and played back without restriction.

To book additional licences for company locations or additional user accounts for your team, simply contact our sales team.

You can reach our technical support team from Monday to Friday from 9:00 a.m. to 5:00 p.m. at +49 3727 9989405 or by email at support@cinector.com.

You can find the required TeamViewer client from Cinector GmbH at: https://get.teamviewer.com/a2duepb.