FAQ: Frequently asked Questions

Technical Requirements

What are the system requirements?

Cinector STAGE uses real-time 3D technology. Therefore, we recommend the use of a newer generation computer with a powerful graphics card.

Operating system: Windows 10 (64 Bit)
Processor: Intel Core i7 (4 cores, 3.5GHz or higher)
Working memory: 16 GB RAM or better
Graphics card: Nvidia GeForce RTX 2060 or better
Hard drive: The software requires 4GB of hard drive space.
Online: Internet access for activation and licence check as well as for automatic updating.

Can the software be used offline?

After a successful online registration in the start programme, the software can be used offline or without a new licence check for 30 days. If, due to the structure of your company network, it is not possible to connect to our server, you can alternatively download a file via the browser which allows the software to be used offline for the next 30 days. In this case, the software must be updated manually.

Do I need additional technology to use the software as a virtual studio?

For the real-time keying function of Cinector STAGE in front of a green background (“greenscreen keying”), you need a laptop or PC with a powerful graphics card. You also need a USB camera or another camera connected via an appropriate adapter, an uniformly monochrome background (e.g. a green screen), and a microphone or headset. We recommend additional lighting via 2-3 studio lights.

Depending on your needs, we will put together all or part of the technical equipment and advise you on the selection.

What do I need for a live broadcast?

If you want to use Cinector STAGE for a live presentation, you need a meeting software or a streaming client (usually communication software such as MS Teams, Zoom, Skype or similar, or dedicated software for web seminars) that can broadcast your screen. For live broadcasting, simply switch Cinector STAGE to playback or full screen mode and use the streaming software to share the screen.

Please note that Cinector STAGE itself does not stream.

Input and Output Formats

Which file formats can be imported and processed?

You can import images, videos, presentations, fonts, audio files and 3D models. Cinector STAGE supports the following formats:

Images:
JPG/JPEG
PNG
BMP
TGA

Videos:
MP4
WMV

Presentations:
PPT/PPTX 2

Fonts:
TTF
OTF

Audio files:
WAV (16 bit PCM)
OGG
MP3

3D/CAD models:
FBX
OBJ
DAE
STL
IFC

To use the PowerPoint import, a version of Microsoft PowerPoint must be installed on your PC: PowerPoint 2010, PowerPoint 2016, PowerPoint 365. Please note that this must be a regular installation. An installation via the Microsoft Store anchored in the operating system is not sufficient.

Will my data be stored in a cloud?

No. Your data will remain on your computer.

Cinector STAGE is a download software for Windows PCs. The programme and your data are stored locally on your PC. This ensures the security of your data and you can use sensitive material in your projects without hesitation.

What is the output format of Cinector STAGE? Can all employees view the content?

Cinector STAGE creates videos in MP4 format. This means that your videos can be played by all employees on all end devices such as PCs, tablets and smartphones and can be uploaded without any problems to video platforms such as YouTube or Vimeo and to your video or learning management system. Accordingly, there is no restriction on how many employees can view your videos.

You can also export your project as a series of images in JPG or PNG format. This creates individual images of the most important parts of the project – optionally in 4K UHD or 8K.

Alternatively, you can also have these image series automatically combined into a PDF file.

Licence Details

How many videos can I create with Cinector STAGE?

The licence entitles you to record and stream as many videos as you like within the booked term.

Does every speaker in front of the camera need a licence?

No. We equip one greenscreen studio with one software licence each. Several user accounts (personal logins) can be purchased per studio, so that projects can also be prepared by your staff outside the studio. This means that any number of people can be in front of the camera per studio licence.

How do I cancel Cinector STAGE?

Cinector STAGE is a licence software which is automatically extended by the booked licence period if the licence is not cancelled with a notice period of one month to the end of the licence period.

The cancellation must be made in writing.

What happens to my videos if I no longer have a licence?

Even after your licence has been cancelled, videos that have already been created can continue to be used and played back without restriction.

Buying Cinector

I would like to buy Cinector STAGE. What do I have to do?

You can easily request your individual offer via our website.

So that you can optimally use Cinector STAGE for your company, we will be happy to advise you on the software licence, hardware use and workshops and create a customised offer for you.

I would like additional licences for my team. What do I have to do?

To book additional licences for company locations or additional user accounts for your team, simply contact our sales team.

Service & Support

How do I get trained in the software?

We offer a variety of introductory tools: step-by-step instructions in the software, an extensive series of video tutorials or personal training sessions online or at your premises.

For a fully comprehensive familiarisation, we recommend booking an on-site workshop. During two workshop days, your team will learn the basics of the Cinector STAGE software, tips & tricks on how to behave in front of the camera as well as how to use the hardware in the best possible way, and will produce their first videos together with us under professional shooting guidance. After the workshop, you and your team will be able to produce videos independently.

Contact us for an individual offer.

How do I reach the support team?

You can reach our technical support team from Monday to Friday from 9:00 a.m. to 5:00 p.m. at +49 3727 9989405 or by email at support@cinector.com.

I have requested support. Where can I download the required TeamViewer client?

You can find the required TeamViewer client from Cinector GmbH at: https://get.teamviewer.com/a2duepb.

Need support, have technical questions or need technical advice?

Telephone:

+49 3727 9989405